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SAN RAMON, Calif. & MELVILLE, N.Y. - Dialpad, an AI-powered communications platform, announced Wednesday a reseller partnership with Verint (NASDAQ:VRNT) to provide workforce management solutions for contact centers of various sizes.
The partnership will offer two options: Dialpad WFM for small to mid-size contact centers, and Verint's Open Platform for larger, more complex operations. The integration allows agent status updates from Dialpad to flow directly into Verint's system, providing real-time visibility for managers. According to InvestingPro data, Verint maintains a healthy gross profit margin of 71%, suggesting strong operational efficiency in its enterprise solutions.
"Enterprises shouldn't have to choose between flexibility and optimization," said Vincent Paquet, Chief Product Officer at Dialpad. "Whether you need native speed or enterprise scale, you get both—and you don't sacrifice AI innovation to get there."
John Bourne, Senior Vice President of Global Channels and Alliances at Verint, stated that the partnership will help "enterprises using both Dialpad and Verint unify communications and workforce data in real time, increase workforce capacity, empower employees, and elevate customer experiences."
The integration aims to address challenges in large contact centers where workforce management and real-time operations are often disconnected, leaving supervisors without clear visibility into schedule adherence.
According to the companies, the partnership will provide benefits including choice of workforce management solutions based on scale and complexity, real-time synchronization of agent availability, automated updates to replace manual entry, improved schedule adherence monitoring, and enterprise scalability. InvestingPro analysis indicates Verint is currently undervalued, with analysts expecting net income growth this year. Get access to 6 more exclusive ProTips and comprehensive analysis through InvestingPro's detailed research reports, available for over 1,400 US stocks.
The integration is immediately available for all Dialpad Enterprise customers, according to the press release statement. With a strong free cash flow yield and management actively buying back shares, Verint demonstrates commitment to delivering shareholder value while expanding its enterprise solutions.
In other recent news, Verint Systems has announced a definitive agreement to be acquired by Thoma Bravo for approximately $2 billion in cash. This acquisition values Verint at $20.50 per share, which represents an 18% premium over the company's 10-day volume-weighted average share price before reports of the sale surfaced. The transaction has already been approved by Verint's Board of Directors. Following this announcement, several analysts have adjusted their ratings and price targets for Verint Systems. RBC Capital downgraded the stock from Outperform to Sector Perform and lowered the price target to $20.50. Needham also downgraded the stock from Buy to Hold, while TD Cowen made a similar downgrade and adjusted the price target to $20.50 from $33.00. Additionally, Rosenblatt maintained a Neutral rating but lowered its price target from $40.00 to $20.50. These developments reflect the market's response to the acquisition news.
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