Disney exec Arun Chandra joins NiCE as COO to lead customer operations

HOBOKEN, N.J. - NiCE (NASDAQ:NICE), an AI-powered customer experience platform provider, announced Monday the appointment of Arun Chandra as Chief Operating Officer, effective December 1, 2025. Chandra will lead the company’s Global Customer Operations division and report directly to CEO Scott Russell. The appointment comes as NICE, currently trading at $133.38, maintains a strong financial position with an overall "GREAT" financial health rating according to InvestingPro data, and appears significantly undervalued compared to its Fair Value.

Chandra joins NiCE from The Walt Disney Company, where he served as Senior Vice President of Customer Experience. At Disney, he led the modernization of customer experience for the company’s $24 billion streaming business serving more than 195 million subscribers globally.

In his new role, Chandra will oversee an integrated division that includes Partners, CX Customer Success & Services, Marketing, Global Business Operations, IT, and Corporate Security.

"Arun’s leadership will further strengthen NiCE’s operational foundation as we continue to accelerate our AI-first vision," said Russell in the press release statement.

Prior to Disney, Chandra held leadership positions at Meta and Hewlett Packard Enterprise. His experience includes implementing AI and automation technologies to enhance customer engagement and operational efficiency.

"I am thrilled to join NiCE at such a defining moment for the industry," Chandra said. "The company’s leadership in AI-powered customer experience and its commitment to operational excellence are unmatched."

Chandra holds an MBA from Santa Clara University, an MS from The Ohio State University, and a BS from the Indian Institute of Technology. He has also completed executive education programs at Harvard Business School.

The appointment comes as NiCE continues to focus on its AI-first strategy for customer experience solutions. The company provides platforms that are used across industries in more than 150 countries worldwide, according to the company’s announcement.

In other recent news, NICE Systems reported third-quarter earnings that surpassed analyst expectations. The company’s revenue for the quarter was notably higher than anticipated, marking a positive financial performance. A significant factor in this revenue increase was the contribution from NICE’s recent acquisition of Cognigy, which was included in the results for one month. Core cloud bookings for NICE Systems grew by 13%, and when factoring in Cognigy, the increase reached 15%, indicating an improvement compared to past trends. Analyst firm DA Davidson maintained a Neutral rating for NICE Systems, with a price target set at $150. Despite the positive earnings report, DA Davidson did not upgrade its rating. These developments highlight the company’s recent financial achievements and strategic acquisitions.

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