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NEW YORK - EXL (NASDAQ:EXLS), a $6.87 billion market cap data and AI company with a "GREAT" financial health score according to InvestingPro, announced Wednesday a collaboration with cloud leader Genesys to transform customer engagement across industries.
The partnership aims to integrate EXL’s data and AI capabilities with Genesys’ Contact Center as a Service platform to provide organizations with enhanced customer insights and engagement tools.
According to the companies, the collaboration will enable enterprises to leverage real-time, 360-degree customer views built from first- and third-party data to improve identification of customer intent and behavioral signals.
"Today’s customers don’t just want better experiences – they demand seamless, intuitive interactions powered by real-time intelligence," said Anand "Andy" Logani, chief digital and AI officer at EXL.
The joint offering will focus on critical customer interaction use cases including fraud detection, complaint resolution, collections, dispute handling, and identification of sales opportunities across various channels.
David Porter, managing director of banking, finance services, and insurance at Genesys, said: "Enterprises need to move beyond traditional marketing tactics and embrace AI-driven, data-first approaches."
The companies stated that the solution will target multiple sectors including insurance, banking, healthcare and retail, with the goal of improving customer engagement and loyalty through personalization and predictive capabilities.
EXL, founded in 1999, employs approximately 61,000 people across six continents, while Genesys serves more than 8,000 organizations in over 100 countries, according to the press release statement. With a return on equity of 24% and trading near its InvestingPro Fair Value, EXL demonstrates strong operational efficiency despite its premium valuation multiples. Discover more insights about EXL’s financial performance and growth prospects in the comprehensive Pro Research Report, available exclusively on InvestingPro.
In other recent news, EXL announced it has entered into a $125 million accelerated share repurchase agreement with Citibank, N.A., allowing the company to buy back a significant portion of its common stock. This financial move demonstrates EXL’s commitment to returning value to its shareholders. Additionally, EXL has launched its Code Harbor and Smart Agent Assist solutions in the AI Agents and Tools category of AWS Marketplace, enabling customers to access these AI solutions through their AWS accounts. In a related development, EXL has achieved the Amazon Web Services Generative AI Competency status, highlighting its expertise in delivering advanced generative AI solutions.
Furthermore, EXL has strengthened its partnership with Databricks by introducing a GenAI-enabled Code Harbor solution, which significantly reduces the manual effort required for code migration. This solution is particularly beneficial for industries such as insurance, banking, and healthcare. The company has also been recognized as a Microsoft Solutions Partner for Data and AI, underscoring its capabilities in managing data and creating analytics and AI solutions on Microsoft platforms. These developments collectively reflect EXL’s ongoing efforts to enhance its technological offerings and expand its strategic partnerships in the AI and data sectors.
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