LivePerson expands Google Cloud partnership to enhance AI capabilities

NEW YORK - LivePerson (NASDAQ:LPSN), a conversational AI company currently valued at $83.31 million, announced Wednesday an expansion of its partnership with Google Cloud to integrate advanced AI capabilities into its Connected Experience Platform. According to InvestingPro data, the company faces significant challenges with a 23% revenue decline over the last twelve months.

The collaboration will incorporate Google Cloud’s AI technologies, including Gemini 2.5 and Vertex AI, into LivePerson’s conversational platform. According to the company, this integration aims to enhance self-service automation, provide real-time assistance to contact center agents, and optimize customer journeys through deeper sentiment analysis.

"By deeply embedding Google’s cutting-edge AI across our platform, we are empowering businesses to move beyond reactive support to truly intelligent, anticipatory, and human-like customer interactions at scale," said John Sabino, LivePerson CEO, in a press release statement. Despite maintaining a strong gross profit margin of 70.15%, InvestingPro analysis reveals the company is currently working to address cash flow challenges.

The partnership will enable LivePerson’s platform to automate more complex conversations, provide AI-driven insights to agents, and allow brands to gain deeper understanding of customer sentiment.

Granville Valentine, Managing Director of AI GTM at Google Cloud, said the collaboration "will allow teams to solve complex issues with greater speed and precision, ultimately improving customer satisfaction."

Key components of the partnership include intelligent conversational automation using Gemini 2.5, AI-powered customer journey optimization, and a model-agnostic LLM gateway through Vertex AI integration.

LivePerson’s Connected Experience Platform will launch on Google Cloud Marketplace this quarter. The companies will also engage in joint go-to-market strategies, co-selling programs and integrated marketing campaigns.

LivePerson provides conversational AI solutions to major brands including HSBC, Chipotle, and Virgin Media, powering nearly a billion conversational interactions monthly, according to the company. With the stock currently trading at $0.89, InvestingPro analysis suggests the company is undervalued, though investors should note that comprehensive research and additional ProTips are available through the platform’s detailed Pro Research Report, particularly important with earnings expected in 5 days.

In other recent news, LivePerson reported its Q1 2025 earnings, which showed a significant miss in earnings per share (EPS) expectations. The company posted an EPS of -$0.24, which was below the anticipated -$0.06. However, revenue reached $64.7 million, aligning slightly above the midpoint of the company’s guidance. Additionally, LivePerson’s shareholders approved an amendment to the Amended and Restated 2019 Stock Incentive Plan, increasing the available common stock shares by 5,340,000. This amendment also specifies that dividends related to awards will only be paid if the underlying award vests. In governance news, LivePerson appointed Tony Zingale, a seasoned technology industry veteran, to its Board of Directors. Zingale’s experience includes roles on the boards of ON24 and other private companies. These developments reflect LivePerson’s ongoing strategic adjustments and governance enhancements.

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