M&S suspends online orders due to cyber incident

Published 25/04/2025, 13:48
M&S suspends online orders due to cyber incident

LONDON - Marks and Spencer (LON:MKS) Group PLC (M&S) announced today that it has temporarily halted taking orders on its UK & Ireland websites and apps, as well as some of its international websites, following a cyber incident first reported on April 22, 2025. While the full product range remains viewable online, the company has made this decision as a proactive step in managing the situation.

The British retailer assured customers that its physical stores are operational and continue to welcome patrons. M&S has engaged leading experts to assist with the matter and is working diligently to restore its online services.

Customers have been advised that no immediate action is required on their part, and M&S has promised to keep them informed of any changes. The company expressed gratitude for the support from customers, employees, partners, and suppliers during the incident.

The details of the cyber incident have not been disclosed, and it is unclear when M&S expects to resume online operations. This move underscores the growing challenges companies face in safeguarding their digital platforms against cyber threats.

Marks and Spencer’s swift response to the cyber incident reflects an increasing trend among major corporations to prioritize customer data protection and business continuity in the face of cyber disruptions.

Investors and customers are being kept abreast of the situation, with the company promising further updates as they become available. The information regarding this incident is based on a press release statement.

This article was generated with the support of AI and reviewed by an editor. For more information see our T&C.

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