Figma Shares Indicated To Open $105/$110
NEWARK, NJ - net2phone, a global provider of unified communications services, announced the launch of its net2phone AI Agent, a virtual customer support solution designed to manage sales, support, and administrative tasks. The AI Agent utilizes conversational artificial intelligence to interact with customers via phone, chat, and website interfaces. According to InvestingPro data, this innovation comes as parent company IDT Corporation maintains a strong financial health score of "GREAT," suggesting robust operational capabilities to support new technology initiatives.
The company’s Chief Operating Officer, Zali Ritholtz, highlighted the AI Agent’s ability to perform a wide range of customer service functions, including handling inquiries, scheduling appointments, providing account information, and processing returns. The system operates according to the company’s business rules and integrates with existing software and databases, aiming to deliver service with consistency and efficiency.
One of the key features of the net2phone AI Agent is its multilingual capabilities, offering support in English, Spanish, and Portuguese. It is designed to be available 24/7, catering to customers’ preferred communication channels.
The introduction of the AI Agent is intended to address common organizational challenges such as fluctuating staffing needs, the cost and time associated with training temporary or seasonal staff, and the repetitive nature of routine customer inquiries.
Jonah Fink, CEO of net2phone, emphasized that the AI Agent is scalable and cost-effective, and can be a valuable asset for businesses looking to improve their profitability by enhancing customer interactions.
net2phone, a subsidiary of IDT Corporation (NYSE: IDT), has built a reputation for delivering reliable and high-quality communication services. With a market capitalization of $1.24 billion and a healthy P/E ratio of 16.74, IDT has demonstrated strong financial performance, including a notable 30% price return over the past six months. The company’s new AI Agent is part of its suite of cloud-based solutions, which includes unified communications as a service, contact center as a service, and SIP trunking. InvestingPro subscribers can access 8 additional key insights and a comprehensive Pro Research Report, offering deeper analysis of IDT’s market position and growth potential.
For more information on the net2phone AI Agent’s features and functionalities, businesses are directed to visit the net2phone website. This news is based on a recent press release statement. With IDT’s strong return on equity of 32% and consistent profitability, investors can track the company’s performance through InvestingPro’s detailed financial metrics and expert analysis, available as part of the platform’s coverage of over 1,400 US stocks.
In other recent news, IDT Corporation reported strong financial results for the first quarter of fiscal year 2025, exceeding earnings expectations with an earnings per share (EPS) of $0.71. The company’s revenue reached $309.6 million, marking a sequential increase for the third consecutive quarter. This performance was highlighted by record levels in gross profit and adjusted EBITDA, underscoring IDT’s continued business momentum despite challenges such as foreign exchange fluctuations impacting international operations. Additionally, IDT Corporation announced the results of its Annual Meeting of Stockholders, where all nominees for the Board of Directors were elected with a significant majority. The company also declared a quarterly cash dividend of $0.05 per share, payable on December 31, 2024. Analysts have shown interest in IDT’s strategies, particularly in the U.S. market expansion and product innovation. Furthermore, IDT’s NRS segment experienced increased adoption of its payment processing services, while foreign exchange rates posed challenges for its international operations. These developments reflect IDT’s strategic focus on growth and operational resilience.
This article was generated with the support of AI and reviewed by an editor. For more information see our T&C.