OpenText and Fiserv unveil AI-powered content management for banks

Published 29/09/2025, 18:38
OpenText and Fiserv unveil AI-powered content management for banks

WATERLOO, ON - OpenText (NASDAQ:OTEX, TSX:OTEX), which has delivered an impressive 50.7% return over the past six months and maintains a robust 75.9% gross profit margin according to InvestingPro data, and Fiserv, Inc. announced today the launch of Content Next, a new AI-powered content management solution designed specifically for financial institutions.

The specialized platform aims to help banks and credit unions streamline operations by moving beyond traditional document repositories to automated content workflows. Built on OpenText’s multi-tenant SaaS platform, Core Content Management, the solution is designed to reduce manual effort while strengthening governance. With an overall financial health score of "GOOD" from InvestingPro and current trading levels suggesting potential undervaluation, OpenText appears well-positioned to deliver on this initiative.

"Content Next is not just a repository — it’s a catalyst for intelligent work," said Sandy Ono, EVP & Chief Marketing Officer at OpenText, according to the press release.

The solution will be part of Fiserv’s enterprise content management suite and integrates with Microsoft 365 and Google Workspace. It features AI-based search and summarization capabilities intended to improve processes such as loan processing and deposit management.

Whitney Russell, President of Digital and Financial Solutions at Fiserv, stated that "Content Next redefines operational efficiency for banks and credit unions."

The companies are showcasing the new solution at the Fiserv Forum Client Conference taking place September 29-30, 2025. The product is expected to be commercially available soon, though specific timing was not disclosed in the announcement.

Research cited in the press release from OpenText and the Ponemon Institute indicates that fewer than half of IT and security leaders believe their IT goals align with their AI strategy, highlighting a potential market need for the new offering.

The partnership between the two companies is expected to expand beyond content workflows to address other needs of financial institutions, according to the joint announcement. OpenText’s strong market position, trading near its 52-week high and maintaining dividend payments for 13 consecutive years, suggests robust fundamentals supporting this expansion. For detailed analysis and additional insights, investors can access the comprehensive Pro Research Report available on InvestingPro, which covers this and over 1,400 other US equities.

In other recent news, OpenText has garnered significant attention from analysts and investors alike. Scotiabank upgraded OpenText’s stock to Sector Outperform, citing the strength of its Content Management business, which constitutes about 40% of the company’s revenue. This upgrade also came with an increased price target from $35 to $50. Similarly, National Bank Financial upgraded the stock to Outperform after discussions with OpenText’s Executive Chair, raising their price target from $34 to $45. Meanwhile, RBC Capital has adjusted its price target to $35, maintaining a Sector Perform rating, reflecting a potential upward valuation re-rating.

In addition to these analyst updates, OpenText announced its participation in the HPE Unleash AI partner program, aiming to advance enterprise AI adoption. This collaboration will integrate OpenText Aviator AI solutions with HPE’s AI platform. Furthermore, a study by Canalys revealed that managed service providers using OpenText’s cybersecurity solutions could achieve up to 6.7 times return on investment. The study highlighted that the most significant revenue growth for these providers happens after the initial sale, driven by managed services and long-term support.

This article was generated with the support of AI and reviewed by an editor. For more information see our T&C.

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