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MARKHAM, Ontario - Sangoma Technologies Corporation (TSX: STC; Nasdaq: SANG), a prominent business communications platform provider with a market capitalization of $250 million, has announced the introduction of new artificial intelligence capabilities within its Sangoma GenAI platform, marking a significant advancement in its communications technology offerings. The company’s stock has shown remarkable momentum, delivering a 177% return over the past year. According to InvestingPro analysis, the stock appears slightly undervalued based on its Fair Value assessment.
The company’s COO, Jeremy Wubs, highlighted Sangoma’s commitment to simplifying communication and addressing industry challenges through scalable, intelligent platforms. Sangoma GenAI is now equipped to provide more affordable enterprise-grade solutions.
The enhanced features include an improved Conversational Interactive Voice Response (IVR) system, which streamlines customer interactions and gathers detailed feedback. Notably, a Michelin-starred restaurant has successfully implemented this technology to better its reservation process.
Sangoma has also collaborated with Sphinx Medical (TASE:PMCN)’s CallMyDoc® to launch a Patient Relationship Management (PRM) System. This AI-driven system integrates with Electronic Health Records (EHRs) to automate various medical communication tasks, potentially reducing the need for follow-ups.
Additionally, Sangoma Scribe offers transcription, summarization, and sentiment analysis for voice records, aiding companies in tracking calls and measuring customer satisfaction. Sangoma Meet complements this with live transcription and meeting summaries.
For contact centers, Sangoma CX® now includes AI-powered chatbots and virtual assistants, as well as AI Assist features to enhance agent interactions by improving grammar, adjusting tone, and simplifying messages, thus aiming to reduce response times.
Sangoma continues to invest in the development of next-generation AI solutions and supports global open source projects like Asterisk and FreePBX. The company plans to showcase the integration of AI into the Asterisk voice engine at the upcoming 20th annual AstriCon conference in February at Fort Lauderdale.
With over 40 years in the market, Sangoma serves a diverse customer base with more than 2.7 million UC seats. The company has consistently been recognized in the Gartner (NYSE:IT) UCaaS Magic Quadrant for ten years.
This announcement is based on a press release statement from Sangoma Technologies Corporation.
In other recent news, Sangoma Technologies Corporation reported steady growth in its Q1 2025 earnings call, despite a slight shortfall in revenue. The company experienced a 6% year-over-year growth in customers with over $10,000 in monthly revenue and saw a 42% spike in new customer bookings. Q1 revenue was reported at $60.2 million, just shy of the guidance range due to large deal delays and hurricane disruptions, while adjusted EBITDA reached $9.8 million, aligning with the high end of the guidance.
Sangoma also reduced total debt by $8.7 million and maintained its FY 2025 revenue guidance of $250 million to $260 million and adjusted EBITDA of $42 million to $46 million. The company projects continued growth, focusing on both organic and potential inorganic opportunities as debt levels normalize.
Despite a slight revenue miss due to external factors, Sangoma is well-positioned to capture market share following NEC’s exit from the premises business, targeting the mid-size sector. The company’s shift to a service-focused revenue mix is expected to increase Monthly Recurring Revenue (MRR). These are among the recent developments that have shaped Sangoma’s current financial position and future outlook.
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