ServiceNow University launches to meet AI-driven upskilling demand

Published 06/05/2025, 18:10
ServiceNow University launches to meet AI-driven upskilling demand

LAS VEGAS - ServiceNow (NYSE: NOW), a prominent player in the software industry with a market capitalization of $200.89 billion, has launched ServiceNow University, a dynamic learning platform designed to help individuals develop skills for the evolving workplace, influenced by the rise of agentic AI. The announcement was made today at the company’s annual event, Knowledge 2025. According to InvestingPro data, the company maintains impressive gross profit margins of 78.92%, demonstrating its operational efficiency in delivering technology solutions.

ServiceNow University aims to provide a personalized learning experience, offering a broad curriculum that includes human and technical skills. It’s available to the entire ServiceNow ecosystem, which encompasses employees, customers, and partners. The initiative is part of the company’s response to the rapid technological changes in the workplace, particularly the disruption expected from agentic AI. This strategic move aligns with the company’s strong financial performance, as evidenced by its 21% revenue growth over the last twelve months to $11.47 billion. For detailed analysis and additional insights, investors can access the comprehensive Pro Research Report available on InvestingPro.

According to a forthcoming research report by ServiceNow and Pearson, over 8 million jobs in the U.S. are projected to be transformed by agentic AI, necessitating upskilling across both technical and non-technical roles. The study, due for publication in September 2025, also forecasts significant tech workforce growth in various regions by 2030, with India expected to see a 95% increase.

The learning platform is structured to support continuous learning and adaptation, with features like gamification, on-demand courses, and AI-powered profiles that help create a custom "University of You." The university’s approach integrates the science of play into learning, encouraging experimentation and adaptation.

ServiceNow’s Chief People and AI Enablement Officer, Jacqui Canney, emphasized the need for agile learning and development approaches that focus on how people learn as much as on the skills they need to thrive. Jayney Howson, SVP of global learning and development at ServiceNow, added that the university is designed to support unique learning journeys, combining AI with personalized experiences.

ServiceNow University also enhances the company’s RiseUp initiative, which aims to provide technology access and opportunities to underserved communities. The company has set a goal to reach 3 million learners through the platform by the end of 2027.

This educational offering is now generally available to ServiceNow’s employees, customers, partners, and other individuals looking to upskill for the future.

The information in this article is based on a press release statement from ServiceNow.

In other recent news, ServiceNow has made several notable announcements at the Knowledge 2025 event. The company unveiled its AI Control Tower and AI Agent Fabric, aiming to enhance enterprise AI management and facilitate communication between AI agents. ServiceNow has also collaborated with NVIDIA to introduce the Apriel Nemotron 15B reasoning model, designed to improve AI decision-making and workflow management. This model leverages NVIDIA NeMo microservices, which will be integrated into ServiceNow’s Workflow Data Fabric. In terms of financial projections, Stifel has raised its price target for ServiceNow shares to $1,050, maintaining a Buy rating, while TD Cowen reiterated its Buy rating with a $1,100 target. Both firms highlighted ServiceNow’s strategic focus on AI and its potential for margin growth. Additionally, ServiceNow launched a new AI platform for enterprise-wide orchestration, adopted by industry leaders like Adobe and Wells Fargo. This platform aims to integrate AI, data, and workflows to address business complexities.

This article was generated with the support of AI and reviewed by an editor. For more information see our T&C.

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