Sprinklr names Sanjay Macwan as new Chief Information Officer

NEW YORK - Sprinklr, the enterprise software company specializing in customer experience management, has appointed Sanjay Macwan as its Chief Information Officer (CIO), a move effective since last Sunday, April 9, 2025. Macwan, a seasoned professional with over three decades of experience, is set to lead the company’s global IT and security strategy, aiming to bolster Sprinklr’s technology leadership and market position.

Macwan’s extensive background includes roles at Vonage Holdings Corp., where he served as CIO and Chief Information Security Officer, and NBCUniversal, Inc., as Senior Vice President and Chief Technology Officer. His tenure at AT&T, Inc. as Vice President in the Chief Technology Office further solidifies his expertise, particularly in enterprise technology and innovation within the complex security landscape.

In his new role at Sprinklr, Macwan will oversee the company’s IT, enterprise security, data infrastructure, and analytics strategy. The focus will be on enhancing operational resilience and delivering increased value to customers. His appointment is part of Sprinklr’s ongoing transformation, with an emphasis on security and the delivery of AI-native platform capabilities. The company has demonstrated solid operational performance with a 72% gross profit margin and 8.7% revenue growth in the last twelve months. Analysis suggests the stock is currently undervalued, presenting a potential opportunity for investors.

Sprinklr President and CEO Rory Read expressed confidence in Macwan’s appointment, stating that his proven track record and deep experience will be instrumental in strengthening the company’s security posture and supporting its long-term vision of making every customer experience extraordinary.

For his part, Macwan shared his enthusiasm for joining the company at a pivotal time, highlighting Sprinklr’s vision for customer experience and the potential to scale strategically and securely.

Sprinklr, headquartered in New York City, serves over 1,900 enterprises, including major global brands and 60% of the Fortune 100. The company’s Unified-CXM platform leverages advanced AI to help businesses deliver human experiences across various modern channels. With a healthy current ratio of 1.65 and strong financial metrics, InvestingPro analysts have identified 12 additional key insights about Sprinklr’s performance and potential, available through their comprehensive Pro Research Report, which provides deep-dive analysis of the company’s fundamentals and growth prospects.

This announcement is based on a press release statement and includes forward-looking information that involves risks and uncertainties, as detailed in Sprinklr’s filings with the Securities and Exchange Commission.

The appointment of Macwan is a strategic step for Sprinklr as it continues to evolve and assert its position in the customer experience management industry.

In other recent news, Sprinklr Inc. has seen varied responses from analysts following its recent financial performance and strategic moves. JMP Securities reaffirmed its Market Outperform rating for Sprinklr, maintaining a price target of $17.00. This follows a series of investor meetings that provided insights into the company’s performance and strategic direction. In contrast, DA Davidson raised its price target to $10.50, citing Sprinklr’s fiscal fourth-quarter results that exceeded expectations, particularly in reducing expenses, although they maintained a Neutral rating.

Scotiabank also adjusted its outlook, increasing the price target to $9.00 due to Sprinklr’s strong margin guidance for fiscal year 2026. The company’s non-GAAP operating margin guidance of 16% surpassed consensus expectations, contributing to this upward revision. Additionally, Rosenblatt Securities raised its price target to $12.00 while maintaining a Buy rating, highlighting Sprinklr’s impressive fourth-quarter performance under new leadership. The company’s revenue and earnings exceeded expectations, marking a significant step in its ongoing transformation.

These developments illustrate a diverse range of perspectives on Sprinklr’s current and future prospects. Each analyst firm has provided insights into different aspects of Sprinklr’s operations, from financial performance to strategic initiatives, reflecting a complex but promising landscape for the company.

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