Street Calls of the Week
NEW YORK - Sprinklr (NYSE:CXM), a profitable customer experience management platform with a market capitalization of $1.92 billion, announced on Monday the launch of new AI capabilities including Sprinklr Copilot, Sprinklr AI Agents, and enhanced Customer Feedback Management features across its unified platform. According to InvestingPro analysis, the company appears undervalued at current levels, with strong fundamentals including a GREAT financial health score.
Sprinklr Copilot serves as an always-on companion that provides real-time conversational assistance across the company’s platform, allowing users to interact with dashboards, receive proactive alerts for anomalies, and access information through natural language queries. The company’s solid financial position, with more cash than debt on its balance sheet, provides a strong foundation for these technological investments.
The company also introduced Sprinklr AI Agents, which are designed to automate repetitive tasks and make decisions while maintaining context across communication channels. These agents are built natively into the platform, allowing them to understand the system’s data models and capabilities.
Additionally, Sprinklr enhanced its Customer Feedback Management solution with AI-powered adaptive surveys, automated insights, and closed-loop feedback capabilities that aim to connect solicited and unsolicited customer feedback in one system.
"Today’s customers are in the driver’s seat - they expect brands to meet them where they are, with context, speed, and insight," said Rory Read, President and CEO at Sprinklr, according to the press release.
The company stated that its AI solutions are embedded natively across its unified platform rather than being retrofitted onto existing technology. Sprinklr Chief Technology Officer Amitabh Mishra noted that the company’s AI capabilities have been refined over more than a decade.
Sprinklr is showcasing these innovations at its CXUnifiers 2025 event in Nashville this week. The company serves approximately 1,900 enterprises globally, including Microsoft, P&G, Samsung, and reportedly 60% of Fortune 100 companies.
The announcement comes as businesses increasingly seek AI-native solutions to meet evolving customer expectations for personalized, instant experiences across all touchpoints. With impressive gross margins of nearly 70% and annual revenue of $820.77 million, Sprinklr demonstrates strong execution in the competitive AI-driven customer experience market. Discover more detailed insights and 7 additional ProTips about Sprinklr’s performance with a subscription to InvestingPro, including exclusive access to comprehensive Pro Research Reports covering 1,400+ top stocks.
In other recent news, Sprinklr Inc. reported its second-quarter earnings for 2025, exceeding expectations with both earnings per share (EPS) and revenue. The company achieved an EPS of $0.13, surpassing the forecasted $0.1002. Revenue reached $212 million, outperforming the expected $205.4 million, marking an 8% year-over-year growth. Subscription revenue grew by 6%, while professional services revenue saw a significant increase of 22%. Despite these solid financial results, Sprinklr’s stock experienced an 8% decline, which has been attributed to investor concerns over future growth prospects and strategic changes. Furthermore, the company raised its full-year guidance, indicating a positive outlook for the remainder of the year. These developments are noteworthy for investors closely monitoring Sprinklr’s performance and strategic direction.
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