DexCom earnings beat by $0.03, revenue topped estimates
AUSTIN, Texas and MOHALI, India – TTEC Holdings, Inc. (NASDAQ:TTEC), a global customer experience technology and services company currently trading at $3.80 per share, has expanded its operations in India with the opening of a new customer experience center in Mohali, Punjab. According to InvestingPro data, while TTEC’s stock has faced challenges with a 52% decline over the past year, analysts remain optimistic about its future profitability. The center is set to create 400 new jobs to support a major U.S.-based healthcare organization, with plans for further client support as the company grows in the region.
The Mohali center, currently operating from the Industrial Area in Sector 74, is expected to relocate to Quark City, an IT and tech hub in Mohali, in August. TTEC has chosen Mohali for its English-proficient talent pool and cultural fit with the company’s service-first philosophy, which aligns with local values of selfless service and community cohesion.
New employees at the Mohali Customer Experience Center will use AI-enabled technology to enhance service experiences. Tools like TTEC Perform, an AI-powered performance enablement platform; TTEC Let Me Know, for faster knowledge retrieval; and TTEC Clarity, which aids in communication through accent softening and voice-to-voice translation, will be utilized to deliver seamless, human-centric service.
John Abou, President of TTEC Engage, highlighted the importance of digital first customer experience programs and the role of AI-powered insights in elevating client outcomes. Arnab Ray, Senior Vice President of Asia Pacific Operations at TTEC Engage, expressed excitement over the company’s growth in India and the talent available in the region.
The expansion in Mohali builds on TTEC’s 24-year presence in India, where the company has approximately 3,500 employees across multiple locations, including Ahmedabad and Chennai. Last year, TTEC celebrated the one-year anniversaries of its Mumbai Customer Experience Center and Hyderabad Digital Innovation Studio, creating 800 jobs to support these facilities. With annual revenue of $2.2 billion and a current ratio of 1.84, InvestingPro analysis shows the company maintains strong liquid assets relative to its short-term obligations, despite operating with significant debt.
TTEC, founded in 1982, provides AI-enabled digital customer experience solutions to various brands, aiming to improve customer journeys through technology and human interaction. While the company faces near-term challenges with a -10.4% revenue decline in the last twelve months, InvestingPro analysis indicates potential upside, with three analysts recently revising their earnings expectations upward. For deeper insights into TTEC’s financial health and growth prospects, investors can access the comprehensive Pro Research Report, available exclusively to InvestingPro subscribers.
In other recent news, TTEC Holdings Inc. reported its fourth-quarter 2024 earnings, missing analyst expectations with an earnings per share (EPS) of $0.19 and revenue of $567.4 million, both falling short of forecasts. The company’s revenue for the full year 2024 was $2.21 billion, a 10.4% decline from 2023. Despite these challenges, TTEC has set its 2025 revenue guidance at $2.04 billion, projecting a 7.6% decrease from 2024, but anticipates growth in the latter half of 2025. In another development, TTEC completed a preliminary review of an unsolicited buyout proposal from its founder, Kenneth Tuchman, which has led to investor interest, although the outcome remains uncertain.
Additionally, TTEC introduced a new digital sales model for the healthcare sector, aimed at offering scalable and cost-effective solutions. This model is designed to enhance sales conversions and operational efficiency through AI-driven insights. In terms of analyst activity, Canaccord Genuity recently lowered its price target for TTEC to $3.50 from $4.50, maintaining a Hold rating following the company’s latest earnings report. These developments reflect TTEC’s ongoing efforts to navigate a challenging market environment while pursuing strategic initiatives.
This article was generated with the support of AI and reviewed by an editor. For more information see our T&C.