Twilio enhances AI and data capabilities for customer engagement

Published 14/05/2025, 14:06
Twilio enhances AI and data capabilities for customer engagement

SAN FRANCISCO - Twilio (NYSE: TWLO), a leading customer engagement platform with a market capitalization of $17.49 billion, has unveiled its next generation platform at the SIGNAL user conference, highlighting enhanced capabilities in AI, data, and communications. The company’s advancements aim to foster seamless customer interactions in a data-driven and AI-enhanced world. According to InvestingPro analysis, Twilio appears slightly undervalued at its current trading price of $114.54, with the company demonstrating strong revenue growth of 9.27% over the last twelve months.

Twilio’s CEO, Khozema Shipchandler, emphasized the importance of an infrastructure that combines communication channels, contextual data, and AI acceleration to meet the evolving demands of digital customer engagement. The platform is designed to integrate with businesses’ existing tech stacks and provide an infrastructure for every step of the customer journey. This strategic focus has contributed to Twilio’s impressive market performance, with InvestingPro data showing an 84% stock price return over the past year. Notably, 16 analysts have recently revised their earnings expectations upward for the upcoming period.

The company announced the general availability of ConversationRelay, a conversational AI tool enabling developers to create natural voice AI agents, and Conversational Intelligence for voice and messaging, which structures data from conversations to enhance customer experiences and operational efficiency.

Twilio also plans to expand trusted communication channels and compliance solutions, with RCS and WhatsApp Business Calling set to become generally available. A Compliance Toolkit will soon be in public beta to help businesses adhere to the Telephone Consumer Protection Act (TCPA).

Regionalization of customer data is another focus, with Data Residency for Email (EU) becoming available in July and Data Residency for SMS (EU) entering private beta in the second half of 2025.

The Segment Customer Data Platform (CDP) has been updated with new features for real-time, personalized customer journeys. Twilio Engage’s Journeys architecture now includes Event-Triggered Journeys and enhanced observability, scalability, and extensibility with native Twilio integrations.

Twilio has formed partnerships with Amplitude and Attribution App, which will co-sell with Twilio Segment’s sales teams. These updates support Twilio’s vision of personalized, trusted, and outcome-driven customer experiences.

The SIGNAL conference features industry leaders and offers networking and learning opportunities. Twilio also launched the 2025 AI Startup Searchlight Awards and presented the first annual Excellence in Engagement Awards.

Twilio’s platform is trusted by companies worldwide to create personalized customer relationships. The company’s forward-looking statements are subject to risks and uncertainties, and actual results may differ materially from those projected.

This article is based on a press release statement from Twilio. The company maintains a strong financial position with a healthy current ratio of 4.78, indicating robust liquidity. For deeper insights into Twilio’s financial health and growth prospects, including access to over a dozen additional ProTips and comprehensive analysis, visit InvestingPro, where you’ll find detailed research reports and expert financial analysis.

In other recent news, Twilio has reported robust first-quarter financial results, with revenue surpassing consensus estimates by 3% and a significant improvement in free cash flow, which exceeded forecasts by 53%. The company achieved a 12% year-over-year revenue increase, marking its third consecutive quarter of accelerating growth. Twilio’s operating margin also showed a notable improvement, expanding by 170 basis points. Analysts have responded to these developments with varied adjustments to Twilio’s stock price targets. UBS revised its target to $150, maintaining a Buy rating, while Goldman Sachs raised its target to $145, also reiterating a Buy rating. Stifel kept its target at $110 with a Hold rating, and Scotiabank increased its target to $135, maintaining a Sector Outperform rating. The company’s advancements in artificial intelligence and strategic partnerships have been highlighted as key growth drivers. Despite some macroeconomic concerns, Twilio’s management has expressed confidence in its operational improvements and growth initiatives.

This article was generated with the support of AI and reviewed by an editor. For more information see our T&C.

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