AWS failure knocks Coinbase, airlines and more offline amid widespread disruption

Published 20/10/2025, 11:26
Updated 20/10/2025, 11:28
© Reuters

Investing.com -- Amazon Web Services, the world’s biggest cloud infrastructure provider, suffered a major outage on Monday morning, disrupting operations for several companies, including AI firm Perplexity as well as trading platforms Coinbase and Robinhood.

AWS said the disruption stemmed from an issue with a regional gateway on the U.S. East Coast and noted it was pursuing “multiple parallel paths to accelerate recovery,” according to an update on its health dashboard.

“We are seeing significant signs of recovery. Most requests should now be succeeding. We continue to work through a backlog of queued requests. We will continue to provide additional information,” Amazon said at 5:27 am ET.

The incident comes more than a year after the CrowdStrike software failure in July 2024, when a defective security update pushed to Windows systems caused tens of thousands of machines to crash simultaneously.

That outage grounded flights, disrupted hospital systems, halted trading desks and forced manual operations at major banks and airlines, prompting government-level reviews into digital infrastructure resilience.

As the dominant player in global cloud computing, supplying roughly a third of the market, AWS underpins a significant share of online services, meaning even brief outages can have wide-reaching effects.

Coinbase and Robinhood acknowledged that the cloud issue was impairing functionality, while Perplexity said its site stability had been affected.

User complaints also spiked for platforms such as Roblox, Fortnite, and Slack, which may have been indirectly hit by the AWS disruption, according to monitoring site Downdetector.

Airline platforms such as Delta Air Lines and United Airlines also experienced issues during the outage, with some travelers reporting they couldn’t access check-in services or view their bookings.

Amazon’s own products were also affected, with rising reports of outages for Alexa and Ring home security devices.

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