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JMP Securities reiterated its Market Outperform rating and $300 price target on NICE Systems Ltd (NASDAQ:NICE) following the Interactions Customer Conference 2025 and NICE Investor Day held Tuesday at the Aria Resort and Casino (EPA:CASP) in Las Vegas. According to InvestingPro data, NICE maintains a "GREAT" financial health score of 3.17, with strong profitability and growth metrics supporting the bullish outlook.
The firm maintained its positive outlook despite NICE stock decreasing 2% year-to-date, compared to increases of 1% for the Russell 3000 and 2% for the S&P 500. JMP’s analysis included conversations with eight customers and partners about future spending plans for NICE, with seven (approximately 88%) indicating increased spending and one (approximately 13%) projecting flat spending.
NICE reiterated its 2025 guidance during the events and disclosed that its AI and Self-Service annual recurring revenue reached $208 million in the first quarter of 2025, representing 39% growth from $150 million in the first quarter of 2024, an acceleration from 29% year-over-year growth in the prior year. This growth contributes to NICE’s overall impressive revenue of $2.78 billion in the last twelve months, with a healthy gross profit margin of 67%. Discover more detailed insights and 6 additional key ProTips with an InvestingPro subscription.
The company is announcing strategic partnerships as new CEO Scott Russell works to transition NICE from contact center as a service migrations to AI-powered platforms. These partnerships include ServiceNow (NYSE:NOW) for workflows, Amazon (NASDAQ:AMZN) Web Services for generative AI services, and Snowflake (NYSE:SNOW) for secure data collaboration capabilities.
JMP noted that while the competitive environment appears increasingly crowded with vendors messaging around agentic workflows, large enterprises including Walmart (NYSE:WMT), Disney (NYSE:DIS), and Hyatt are expanding their NICE implementations across use cases, subsidiaries, brands, and countries, with customers and partners providing positive feedback on NICE’s positioning relative to competitors.
In other recent news, NICE Systems Ltd. reported its first-quarter financial results for 2025, with non-GAAP earnings per share of $2.87, slightly exceeding the consensus estimate of $2.84. The company’s non-GAAP revenue reached $700 million, a 6% year-over-year increase, aligning with expectations. NICE’s cloud revenue grew by 12% to $526 million, though this marks a slowdown from the previous quarter’s 24% growth. The company also announced a record share buyback of $252 million in the first quarter, with plans to repurchase an additional $500 million in shares.
In strategic developments, NICE expanded its partnership with Amazon Web Services to enhance AI-powered customer service automation, focusing on simplifying AI agent creation and driving enterprise automation. Additionally, the company launched CXone Mpower Agents, a new AI solution aimed at automating customer service workflows across various business operations. NICE also formed a strategic partnership with ServiceNow to further improve AI-powered customer service fulfillment.
From an analyst perspective, Cantor Fitzgerald maintained a Neutral rating on NICE with a $161 price target, noting steady performance and increased annual recurring revenue from CX AI solutions. Meanwhile, Citizens JMP reiterated a Market Outperform rating with a $300 price target, citing the company’s solid financial position and free cash flow exceeding forecasts. These developments highlight NICE’s ongoing efforts to enhance its technological capabilities and strengthen its market position.
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