Fiserv introduces cloud-based content management for banks

MILWAUKEE - Fiserv, Inc. (NYSE:FI), a prominent financial services technology provider with annual revenue of $21.11 billion, announced Content Next, a new cloud-based content management and workflow solution designed specifically for financial institutions, according to a press release statement. According to InvestingPro analysis, the company appears undervalued at current market prices, with strong fundamentals including a 61% gross profit margin.

Developed in partnership with OpenText, the platform aims to help banks and credit unions modernize their operations through automation and AI-enabled functionality. The solution provides self-service administration tools that allow users to manage permissions and configure access without IT support. This innovation comes as Fiserv maintains robust financial health, with InvestingPro data showing $5.16 billion in levered free cash flow over the last twelve months.

Content Next integrates AI capabilities including natural-language search, document summarization, and automated processing. The system offers customizable workspaces for different banking functions such as compliance, loan underwriting, and customer service.

"By integrating AI into operational workflows, institutions can speed up processes, and free up time and resources to focus on serving customers and members," said Whitney Russell, President of Digital and Financial Solutions at Fiserv.

The platform includes a centralized document repository with governance features like retention policies and audit trails. It also provides real-time analytics and integrates with Microsoft 365 and Google Workspace.

According to industry research cited in the announcement, automated systems can reduce manual processing time by up to 60% in areas such as loan processing and customer onboarding. Institutions using automated content workflows have reported 30-50% faster document turnaround times.

Fiserv and OpenText plan to demonstrate the solution at Fiserv Forum Client Conference 2025, with availability to clients beginning in 2026. While the stock has experienced a 40% decline over the past six months, InvestingPro subscribers can access 8 additional key insights and a comprehensive Pro Research Report to better understand the company’s long-term potential.

In other recent news, Fiserv, Inc. announced a series of strategic acquisitions and organizational changes. The company has signed a definitive agreement to acquire StoneCastle Cash Management, aiming to enhance its ability to offer stable deposit funding for financial institutions. Additionally, Fiserv has acquired Smith Consulting Group, a firm that provides operational consulting services to community banks and credit unions, although the financial terms of this transaction were not disclosed.

Fiserv has also completed the acquisition of the remaining 49.9% stake in AIB Merchant Services, securing full ownership and strengthening its position in the European market. Furthermore, the company has acquired CardFree to bolster its Clover point-of-sale solution with advanced hospitality payment capabilities. In leadership news, Fiserv announced that John Gibbons will transition from Co-Head to Senior Advisor in the Financial Institutions Group, with Andrew Gelb stepping up as the new head. These recent developments highlight Fiserv’s ongoing efforts to expand its services and strengthen its market position.

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