LivePerson integrates with Amazon Connect to unify customer service

NEW YORK - LivePerson (NASDAQ:LPSN), a technology company with a market capitalization of $107 million and currently showing a significant 9.9% return over the last week according to InvestingPro, announced Monday it is working with Amazon Web Services (AWS) to integrate Amazon Connect with its digital contact center platform.

The integration aims to provide a unified customer service solution by combining LivePerson’s conversational AI capabilities with Amazon Connect’s cloud contact center services.

"Leveraging Amazon Connect for their contact center needs will give CX leaders immediate access to a unified platform that drives unparalleled efficiency and elevates customer satisfaction," said John Sabino, LivePerson CEO.

The combined solution will enable contact center agents to manage all customer interactions through a single interface while utilizing AI-supported conversations and facilitating seamless transitions between automated systems and human support.

Rich Geraffo, vice president and managing director of AWS North America, said, "This integration creates more connected, efficient, and personalized interactions for both customers and agents."

According to the press release statement, the integration will provide businesses with advanced conversational intelligence for both voice and digital interactions, giving brands a comprehensive view of actionable data. By eliminating separate telephony requirements, companies can potentially reduce operational complexity and costs.

The solution includes connectivity across platforms, support for multiple messaging channels, integrated conversational AI, compatibility with third-party bots, and large language models from providers including Microsoft, Amazon, and Google.

LivePerson’s platform will also offer enterprise-grade generative AI features such as conversation summarization, agent support tools, and AI-driven insights.

The company stated that this integration aligns with LivePerson’s strategy to provide customers flexibility in building their customer experience technology stack with LivePerson’s platform at the core. While the company carries a significant debt burden of $538 million, InvestingPro’s Fair Value analysis suggests the stock may be undervalued at current levels, with additional insights available through their comprehensive financial analysis tools.

In other recent news, LivePerson Inc. reported its financial results for the second quarter of 2025, showing a mixed performance. The company posted an earnings per share (EPS) of -$0.17, which was slightly better than analysts’ expectations of -$0.19. However, LivePerson’s revenue came in at $59.6 million, falling short of the anticipated $61.63 million. Despite the earnings beating projections, the revenue shortfall was notable. These developments are part of the company’s ongoing financial updates. Analyst reactions and further evaluations from firms could provide additional insights into LivePerson’s future performance. Investors may want to consider these recent results when assessing their positions.

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