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NEW YORK - Sprinklr (NYSE: CXM), a software company specializing in customer experience management, announced the expansion of its Board of Directors with the appointments of Jan R. Hauser and Stephen M. Ward, Jr. The appointments took effect on January 29, 2025. The company, currently valued at $2.26 billion, has demonstrated solid financial health with a 73% gross profit margin and revenue of $788 million in the last twelve months. According to InvestingPro analysis, Sprinklr is currently trading below its Fair Value, suggesting potential upside opportunity.
Jan R. Hauser, a retired partner at PricewaterhouseCoopers and a seasoned finance executive with over 35 years of experience, will also take on the role of Chair of the Audit Committee starting March 31, 2025. Her previous roles include Vice President, Chief Accounting Officer, and Controller at General Electric (NYSE:GE), as well as a senior partner at PwC. Hauser’s board experience spans several companies, including Enfusion, Inc. and Magna International Inc (TSX:MG).
Stephen M. Ward, Jr., former CEO of Lenovo Group (OTC:LNVGY) Limited and a key figure in the founding of C3.ai (NYSE:AI), brings a wealth of experience in digital transformation and technology. His past positions include IBM (NYSE:IBM)’s Chief Information Officer and General Manager of Thinkpad. Ward currently serves on the boards of multiple companies, including C3.ai, Inc. and Carpenter Technology (NYSE:CRS) Corporation.
The appointments come as current Board member and Audit Committee Chair, Ed Gillis, prepares to step down from his role as Chair of the Audit Committee on March 31, 2025, and subsequently from the Board on June 12, 2025. Gillis has been a part of Sprinklr’s Board since November 2015.
Sprinklr’s Founder and Chairman, Ragy Thomas, expressed gratitude to Ed Gillis for his contributions and welcomed the new members, highlighting their leadership and expertise as valuable assets to the company’s strategic vision and customer value delivery.
Sprinklr, headquartered in New York City, serves over 1,800 enterprises worldwide, including major brands like Microsoft (NASDAQ:MSFT), P&G, and Samsung (KS:005930). The company’s AI-powered platform aims to provide unified customer experiences across various modern channels.
The information is based on a press release statement.
In other recent news, Sprinklr Inc. has seen a variety of analyst actions following its latest financial results. JPMorgan downgraded the stock from Overweight to Neutral, citing potential near-term operational risks despite the company’s strong financial health and recent strategic changes by the new CEO. On the other hand, KeyBanc Capital Markets upheld its Overweight rating, recognizing the positive performance and encouraging guidance under the new leadership.
Oppenheimer maintained its Perform rating, noting the company’s exceeded profit and loss guidance for the third quarter, but also highlighting challenging optics for the business. DA Davidson increased its price target for Sprinklr while maintaining a Neutral rating, acknowledging the stronger-than-expected revenue and the new CEO’s strategy for profitable growth.
Lastly, Citi raised its price target and maintained a Neutral rating, observing improvements in key metrics but expressing concerns about weak billings and potential impact of budgetary pressures. These developments indicate a mixed outlook among analysts as Sprinklr navigates through its strategic initiatives and financial performance.
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