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Investing.com -- LivePerson Inc (NASDAQ:LPSN) stock surged 41.8% following the announcement of a significant expansion of its partnership with Google (NASDAQ:GOOGL) Cloud to integrate advanced AI capabilities into its Connected Experience Platform.
The collaboration will embed Google Cloud’s cutting-edge AI, including Gemini 2.5 and other large language models, directly into LivePerson’s platform. This integration aims to enhance self-service capabilities, provide deeper customer sentiment insights, and enable more personalized customer interactions across digital channels.
"Our expanded strategic partnership with Google Cloud marks an important moment for LivePerson and for the future of customer experience," said John Sabino, LivePerson CEO. "By deeply embedding Google’s cutting-edge AI across our platform, we are empowering businesses to move beyond reactive support to truly intelligent, anticipatory, and human-like customer interactions at scale."
The partnership includes several key components, such as intelligent conversational automation leveraging Gemini 2.5, real-time agent AI assistance, and AI-powered customer journey optimization. Additionally, LivePerson will launch on Google Cloud Marketplace this quarter, marking a deeper technical integration with Google Cloud’s infrastructure and AI services.
Granville Valentine, Managing Director of AI GTM at Google Cloud, noted that the collaboration "will allow teams to solve complex issues with greater speed and precision, ultimately improving customer satisfaction and long-term loyalty."
The partnership also includes joint go-to-market strategies, co-selling programs, and integrated marketing campaigns to expand reach to enterprises seeking to transform customer experiences with AI.
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