MTN Ghana has announced an upcoming price increase for its products due to rising operational costs. The telecom giant is set to adjust its tariffs on Tuesday, November 28, urging customers to stay informed by checking the new rates on their website once they go live.
The decision, as explained by Noel Kojo-Ganson, a representative of MTN Ghana, is a response to the current economic crisis. On Friday, the company communicated to its subscribers via text message that the revised tariffs would take effect on Tuesday, highlighting the challenging cost environment for operations. Despite the price hike, Kojo-Ganson assured customers that MTN remains committed to providing convenient and flexible services.
This move comes after a previous plan to increase prices by 15% on November 14, 2022, which was postponed. MTN has since kept its promise to provide timely updates on the rescheduled implementation date.
The announcement follows a period of customer dissatisfaction expressed through a widely shared TikTok video criticizing MTN's suspension of the Data Zone Bundle. In response to the backlash and discussions with the National Communications Authority (NCA), MTN issued an apology and is working towards potentially restoring the service.
Customers are advised to review the new tariffs on MTN's online platform once they are published. The company's commitment to special offers suggests efforts to balance customer retention with financial sustainability amidst economic pressures.
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