Sprinklr stock unchanged as chief customer officer announces departure

Investing.com - Sprinklr Inc (NYSE:CXM), a customer experience management software provider with a market capitalization of $2.17 billion and annual revenue of $806 million, announced Tuesday that Chief Customer Officer Scott Harvey will depart the company on July 7, 2025, according to an 8-K filing with the Securities and Exchange Commission.

The customer experience management software provider reiterated its fiscal second-quarter and full-year 2026 guidance in the same regulatory filing, signaling that the executive departure is not expected to impact its financial outlook. According to InvestingPro analysis, the company maintains strong financial health with a "GREAT" overall score, and is currently trading below its Fair Value.

Stifel maintained its Hold rating on Sprinklr stock Wednesday, keeping its price target unchanged at $10.00 per share following the announcement.

Harvey’s planned exit comes as the company continues to navigate the competitive landscape in the customer experience management software sector, where it faces rivals including Adobe (NASDAQ:ADBE), Salesforce (NYSE:CRM), and Microsoft (NASDAQ:MSFT).

The company did not immediately announce a successor for the chief customer officer position or provide details about the circumstances surrounding Harvey’s departure.

In other recent news, Sprinklr Inc. reported its fiscal first-quarter 2026 results, surpassing expectations with a non-GAAP earnings per share of $0.12, compared to the consensus estimate of $0.05. The company’s revenue reached $205.5 million, exceeding the forecast of $201.8 million, marking a 5% year-over-year increase. Following these results, Citizens JMP analysts maintained their Market Outperform rating for Sprinklr, with a price target of $17.00. DA Davidson analysts also raised the price target for Sprinklr to $9 from $8, while maintaining a Neutral rating, highlighting stabilizing trends in net revenue retention and current remaining performance obligations.

Stifel analysts reiterated a Hold rating with a $10.00 price target, noting profitability gains and improvements in Sprinklr’s operating margin. The company is focusing on reinvestment in artificial intelligence and go-to-market strategies as part of its long-term growth plan. In corporate governance developments, Sprinklr shareholders elected three Class I directors and approved executive compensation at the recent annual meeting. Additionally, KPMG LLP was ratified as the independent registered public accounting firm for the fiscal year ending January 31, 2026. These developments reflect a period of strategic transition and operational focus for Sprinklr.

This article was generated with the support of AI and reviewed by an editor. For more information see our T&C.