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OR YEHUDA, Israel - AudioCodes (NASDAQ: AUDC), a prominent provider of advanced voice networking and media processing solutions with annual revenue of $242.18 million and an impressive gross profit margin of 65.31%, has announced the integration of Microsoft Teams Phone extensibility with its Voca Conversational Interaction Center (Voca CIC). According to InvestingPro analysis, the company currently trades at a low revenue valuation multiple, suggesting potential opportunity for value investors. This new capability, powered by Azure Communications Services, aims to enhance the integration between cloud-based contact center as a service (CCaaS) applications and Teams Phone, offering a more streamlined experience for users.
The integration is designed to simplify provisioning and management for IT administrators, allowing for easier scaling of operations. It also ensures enterprise-grade reliability with a 99.999% uptime commitment. By leveraging Microsoft’s Azure-native approach, Voca CIC can provide direct integration with Teams Phone’s core communication infrastructure, which could reduce complexity and eliminate potential integration challenges.
Voca CIC, part of AudioCodes’ Live Platform, is an AI-first omnichannel contact center that is certified for Teams and built on Azure. It offers features such as intelligent routing, real-time call insights, and advanced analytics. With the introduction of Teams Phone extensibility, these services are now standardized under Microsoft practices.
Gidi Adlersberg, Head of the Voca CIC Business Line at AudioCodes, expressed excitement about leading the Microsoft Teams CCaaS area with the support for Teams Phone extensibility. Albert Kooiman, Senior Director of Microsoft Teams Partner Engineering and Customer Experiences, highlighted the simplification of deployment for customers, marking a significant development in organizational customer engagement capabilities.
The announcement, made at Enterprise Connect 2025, represents a milestone in the evolution of Teams contact center solutions and builds on a longstanding collaboration between AudioCodes and Microsoft. With the stock currently trading at $10.21, InvestingPro data indicates the company is trading below its Fair Value, presenting an interesting proposition for investors looking at undervalued tech stocks. Discover more insights and 8 additional ProTips with an InvestingPro subscription. Customers interested in exploring Voca CIC can take advantage of a 30-day free trial available through the AudioCodes website, Teams Store, or Azure Marketplace.
This move is expected to solidify AudioCodes’ position in the enterprise voice communication market, where it has been providing solutions for unified communications, contact centers, and hosted business services. The integration is based on a press release statement from AudioCodes. With a strong free cash flow yield and an overall FAIR financial health rating from InvestingPro, the company appears well-positioned to execute on its strategic initiatives while maintaining financial stability.
In other recent news, AudioCodes has announced the release of its Intelligent Meeting Room solution, which integrates artificial intelligence to enhance hybrid meeting experiences. This new offering includes features such as automatic meeting summaries and advanced visual AI capabilities like face detection and speaker tracking. The technology is designed to improve the overall meeting experience for both in-person and remote attendees. AudioCodes’ Intelligent Meeting Room employs Meeting Insights technology integrated with the RXV series of meeting room devices to generate and share summaries, allowing participants to focus on discussions without the distraction of note-taking. The company plans to demonstrate this solution at the ISE 2025 event in Barcelona. AudioCodes is recognized for its voice networking and media processing solutions, and its products are utilized by Fortune 500 companies and service providers globally. The company has noted that forward-looking statements in their announcement are subject to risks and uncertainties, which may affect actual outcomes.
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