BERLIN - Five9 (NASDAQ:FIVN), a provider of cloud-based contact center solutions, is presenting its Intelligent CX Platform at the 25th edition of CCW (Call Center World) in Berlin, which runs from February 27 to February 29. The event, held at the Estrel Berlin, focuses on the integration of human and artificial intelligence in customer service.
The company's participation in CCW Berlin includes live demonstrations of its AI and automation technologies designed to enhance customer experience (CX) through intuitive self-service and support for contact center agents. According to the press release, Five9 aims to demonstrate how these technologies can improve efficiency and customer service when contact centers migrate to cloud-based systems.
Five9's exhibit, located in hall 3 at booth C12, will provide attendees with an opportunity to engage with experts and explore the capabilities of the Intelligent CX Platform. This platform offers a suite of solutions that enable engagement across various customer channels, provides managers with performance insights, and utilizes AI, automation, and analytics to improve business outcomes.
The company's presence at CCW Berlin is part of its effort to showcase the potential of combining human expertise with advanced technology to create exceptional customer experiences. Five9's platform is designed to be scalable, secure, and adaptable, with a network of over 1,400 partners contributing to its extensibility.
Five9 serves over 2,500 organizations globally, promoting its mission to "Bring Joy to CX" through its technology solutions. The company's participation in CCW Berlin is based on a press release statement and aims to provide insights into the future of customer interactions in the contact center industry.
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