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On Tuesday, 03 June 2025, Salesforce Inc (NYSE:CRM) presented at the Bank of America Global Technology Conference 2025, offering a strategic overview of its operations and future direction. The discussion, led by Robin Washington, Salesforce’s new COO and CFO, highlighted the company’s focus on customer success and innovation, while addressing challenges in the macroeconomic environment.
Key Takeaways
- Salesforce reported solid Q1 2026 results, with revenue and operating margin meeting expectations.
- The company is focusing on AI and Agent Force as key growth drivers.
- Salesforce’s acquisition of Informatica aims to enhance data capabilities.
- The company is committed to a 100 basis point margin improvement for the year.
- Strategic investments are being made in sales and marketing to support growth.
Financial Results
Salesforce’s Q1 2026 performance was robust, with key metrics such as revenue, operating margin, and cash flow meeting expectations. The company returned over $3 billion in capital through share repurchases and dividends. Notably, Agent Force reported over 8,000 deals in its first six months, while Data Cloud and AI exceeded $1 billion in annual recurring revenue, marking a 120% year-over-year growth.
Operational Updates
Salesforce is focusing on operational excellence, aiming for a 100 basis point margin improvement. Key areas of focus include cost of goods sold (COGS), research and development (R&D), sales and marketing, and general and administrative expenses. The acquisition of Informatica is seen as a strategic move to enhance data integration and support Agent Force implementations. The company plans to hire 1,000 to 2,000 new sales representatives to drive growth.
Future Outlook
Looking ahead, Salesforce is prioritizing customer success to increase the adoption of Agent Force technology. The company is committed to leading in the "agentic era" and advancing AI to fuel the digital workforce. Continued investment in innovation, particularly in AI, is planned, with a focus on supporting high-growth segments and regions.
Q&A Highlights
During the conference, Robin Washington emphasized the importance of selling Agent Force and Data Cloud, highlighting the company’s strategic focus on industry clouds such as life sciences and manufacturing. She reiterated Salesforce’s commitment to profitable growth, including AI adoption and operating margin improvement.
In conclusion, Salesforce’s presentation at the Bank of America Global Technology Conference 2025 outlined a clear strategy focused on innovation and operational excellence. For more detailed insights, refer to the full transcript below.
Full transcript - Bank of America Global Technology Conference 2025:
Brad, Interviewer: Welcome to day one of the conference. I’m fortunate to be kicking off the conference here with Salesforce. Always my favorite week of the year just because we have so many great investors in the same place, all these great companies here, learn a lot, looking forward to the next three days. Thank you all for joining. We’ve got a great lineup over the next few days and really looking forward to the conversations over the week.
We have close to 500 registered investors this year. That’s a record number, so great attendance. A 55 issuers. One on one meetings just for some administrative things will take place on the Second, Third, And Twelfth Floor as you all probably are aware. The lunch keynote with Datadog will be in this room at twelve.
And please join us for the evening reception on the 30 Second Floor at 04:45 tonight. So look forward to that. A quick commercial, it is II season. We do ask for your support. We work hard throughout the year to put together good content and events like this.
And so the TMT team would very much appreciate your support on the II vote. Vivek, Justin, Wamsi, Tal, Jason, myself, and Koji and Curtis. And so with that, I wanna kick it off here with Salesforce. We’re very lucky to have Robin Washington here, Salesforce’s new chief operating officer and financial officer. Thank you so much for joining.
Robin Washington, Chief Operating Officer and Financial Officer, Salesforce: Thank you. Thanks, Brad. Thanks for the invitation, and good early morning to everyone. Although, I know for the East Coast folks, it’s almost midday.
Brad, Interviewer: Yeah. Bright and early.
Robin Washington, Chief Operating Officer and Financial Officer, Salesforce: Great. Thanks for being here. Yeah. My pleasure. Absolutely.
So First one. So Yeah. This place days in.
Brad, Interviewer: We’re delighted to have you
Robin Washington, Chief Operating Officer and Financial Officer, Salesforce: Oh, pressure.
Brad, Interviewer: The first one. So this is great and look forward to the conversation. Thanks again, I think Salesforce has been at the conference now since I’ve been at this firm. So we’re very much appreciative of your support and it’s great to have you here. Great analysts.
Absolutely. Well, thank you. So why don’t why don’t we just get started, Robin? Just your background, the the the role as chief operating and financial officer. And so if you wanna, I think, provide a little perspective on your background, please.
You’ve been a long time board member at Salesforce, so certainly not new to Salesforce. Yeah. And we’d love to get your perspective on your background and just the role itself.
Robin Washington, Chief Operating Officer and Financial Officer, Salesforce: Sure. Well, maybe just a little bit about my background. I joined the Salesforce board in 2013. I was most recently the lead independent director from ’22 to 2025 when I took this role. Very interesting time for Salesforce as we describe it, transformational in a lot of different ways.
We continue to make progress. Before that, I was the CFO of Gilead Sciences for a little over a decade. Prior to that, I was the CFO at Hyperion Solutions. And prior to that, PeopleSoft, chief accounting officer, both acquired by Oracle. So enterprise technology and biotech, mostly my background.
And you want me to just tell you a little bit about the role? Role, please. Yeah. Great. So as you know, we’re always ideating at Salesforce.
So this was really taking a look at our needs, etcetera. And as Mark and I talked about where we thought we needed to be, my vision for the COFO, as we call it, org is really to be the engine that fuels growth and productivity across the company. I think in this age of innovation, moving with speed, agility, cohesion, absolutely critical for us. And breaking down some of the silos between operations and finance is going to help accelerate us strategically and operationally in a lot of different ways. Brad, you heard me and many of you, I’m sure read the transcript mentioned on the call, the three priorities that I have.
Of course, number one, accelerate customer adoption of AI and ensure customer success. Very much focused on operational excellence as we think ultimately that’s going to drive long term shareholder value and responsible capital allocation. So if we can kind of harmonize our investments and think about productivity, I’m certain we’ll be continuing to provide long term shareholder value and growth. Excellent.
Brad, Interviewer: Thank you, Robin. And you’ve been on the board for twelve years. You’ve seen a lot. You’ve seen the company go through a number of transformations. What are you most excited about here over the next, you know, one, two, five years for Salesforce?
Where where is the opportunity?
Robin Washington, Chief Operating Officer and Financial Officer, Salesforce: Yeah. I I would say I remain excited about core to Salesforce, which is our values, trust, customer success being number one and number two, but also innovation, equality, and sustainability. And I’ve learned with my biotech experience, I thrive in environments where I really believe in the mission and the value. But what I’m really most excited about it is we’re really in an innovative area at Salesforce. Six months ago, we weren’t talking about Agent Force and now I’m sure we’ll talk a lot about it.
It’s the talk of the town. And if you read and understand the Brado ecosystem, you can kind of see the narrative being shared across many, many companies. So really excited about where we are in the cycle and opportunity. As we’ve talked about, we really can lead in this whole agentic area or agentic era, I should say. Mhmm.
And continue to advance AI and really focus on being the organization that really can fuel the digital workforce in a lot of different areas. So that’s our our focus
Brad, Interviewer: That’s great.
Robin Washington, Chief Operating Officer and Financial Officer, Salesforce: And our vision.
Brad, Interviewer: That’s great. And and while we’re on the topic of of agent force, we’d love to get your perspective on how you think about the opportunity over the near and the long term. What does this mean for Salesforce? We’re all trying to understand how additive this could be Yes. To the software industry, and Salesforce seems to be in a great position here.
So would love to get your perspective on how you see that opportunity unfolding, how material could it be to the business over time?
Robin Washington, Chief Operating Officer and Financial Officer, Salesforce: Sure. We think it can be very material and I’ll go into that. But I mean, it is very early in the cycle of AI adoption, particularly at the enterprise level. And I’m sure we’ll talk about some of the causalities behind that. But we definitely believe we’re well positioned to win.
I would also say if you think about AI and agent force, ultimately, it’s really going to continue to fuel our core products as well. One of the things that we’re learning just in this process is we’re in it together. We’re really focused on customer success over the long term and the experimentation that’s happening with AI is real. So how we lean in and really focus on customer success, you heard us talk about on the call forward deployed engineers. So we definitely are adjusting our go to market motion to really be in the mix or in sausage making with the customer to really think about how to best deploy agents longer term.
So it’s a process, it’s ongoing. Clearly, if you think about our differentiation, we call it our Adam framework, but having the apps, the data, the agents and the metadata all at the fingertips really will distinguish and hopefully really improve the ROI and return on the agents that our customers deploy.
Brad, Interviewer: Wonderful, wonderful. And how are you thinking about kind of boiling that down into some metrics that you’re paying attention to in this cycle? What are some of the success metrics that you’re tracking to gauge the progress here with Agent Force and how are they trending?
Robin Washington, Chief Operating Officer and Financial Officer, Salesforce: Yeah, it’s a great question. You know, just this past quarter, we reported over 8,000 deals of AgentForce and keep in mind, we just introduced this product after DreamForce of last year. So it’s only been six months. We reported that we’ve exceeded over a billion dollar in ARR for data cloud, as well as AI at the end of the last quarter. So we see great acceleration, 120% year over year, but it really continues to be that forward progress that we’re looking at overall customer success also being important as well.
But I think it’s a good point. We really believe the vision is this integrated platform. And I know some of the folks in this room I got to meet on listening tours. How do we continue to come up with incremental metrics to really talk about that success and the proof points is important. But measuring customer success, looking at adoption, even if you look at this quarter, we talked about half of the agent force deals included re ups as we call them, customers coming back, having success and now wanting to continue to accelerate the consumption.
So that’s important as well. Wonderful. Wonderful. And you talked about Salesforce on AgentForce and some of
Brad, Interviewer: the use cases internally that you’re running. Would love to get your thoughts on how you’re running AgentForce internally and what are some of the benefits that you’re seeing?
Robin Washington, Chief Operating Officer and Financial Officer, Salesforce: Yeah, we’re using it across our enterprise in a lot of ways. You’ve heard us talk very much about our help desk. If you go onto our website, it takes you directly to use of agent force and agents. We’re definitely seeing, we’ve seen over a million plus cases and prompts and portals being handed that way. It has really helped us think about how to leverage our customer success agents.
We’ve had some productivity that we’ve been able to redeploy. We’re just going to announce a new agent. We call it agent tech, where we’re using it internally to really focus on how do we handle crisis, or not crisis, I should say just issues that we see internal. Our sales agent on Slack is used a lot. It’s transforming the way agents sell, and we’ve also got a quote agent that we’re using that’s really gonna help help us with c times q.
Excellent. Excellent. Great. Q one results last week, your your first quarter as CFO. Would love to
Brad, Interviewer: get your thoughts. What are what are some of the key highlights that you’d like to point out here from the quarter? What’s been the focus with investors since the the weeks a week or so since you reported?
Robin Washington, Chief Operating Officer and Financial Officer, Salesforce: Yeah. Well, we really did well. It was a solid Q1 across all our key metrics, revenue, op margin, cash flow, CRPO, just overall good performance. We maintain it up the lower end of our guide as well, flowed through the FX positive impact or tailwind that we experienced. And we also had a great return on capital, over 3,000,000,000 returned in terms of share repurchases and dividends.
So solid results. In terms of the feedback, I think one of the top questions we received, Brad, is on the macro. Yeah. You know, how do we think about
Brad, Interviewer: the
Robin Washington, Chief Operating Officer and Financial Officer, Salesforce: macro going forward? April, which is was our the end of our Q1 was an interesting month around the globe, particularly in The US. You heard us talk about on the call, our balanced portfolio. When you think about the different industries, the different products, the different segments we’re in, we were able to to weather the storm and the puts and takes and deliver on the results and reaffirm our guidance. Wonderful.
Wonderful. And I think you
Brad, Interviewer: were pretty clear on the earnings call that you’re assuming a similar kind of macro environment. Can you just maybe dive into a little bit of what you did see in the macro across different verticals perhaps? Maybe that differed across different verticals and yeah.
Robin Washington, Chief Operating Officer and Financial Officer, Salesforce: Yeah, I mean, I think it did. You know, we, again, we had a balance. If you think about areas like manufacturing or consumer clearly, you know, how consumers were appropriately thinking about spending was something on top of mind, tariffs clearly. But then mid market, small business, we saw good acceleration. It makes sense.
Labor tighter, ability to move faster and deploying agents. We saw good performance in some of our regions and more temperate performance in areas like Northern Europe. Public sector had its challenges, but it also had its opportunity. So again, it is that balanced portfolio that we were able to weather. And as I said, we believe the environment, as long as it remains consistent, we’re very comfortable with where we stand relative to our guidance.
And we also, as you know, reiterated our OpEx, our operating margin for the year as well. It remains for us a focus on being balanced and being responsible and thinking about productivity. So all of those are important areas that we’re on as a Sure. Great. And one one of
Brad, Interviewer: the things that that we saw was the core business sales and service decelerated this quarter. It’s been very stable, very consistent. Sales and service has been growing roughly in line with total revenue. Was there something one time in there or is it just this macro impact that you’re talking about in the core business?
Robin Washington, Chief Operating Officer and Financial Officer, Salesforce: Yeah, well, we had a one basis point impact on growth of sales and service related to leap year. Sure. So we’ve kind of weathered that. The overall exploration base and users, you know, while it’s been challenging, another area, commerce, somewhat challenging, but I think overall we feel good about the level of growth. You know, this is something that we’re really focused on.
We talk about a new metric that we kind of call it our customer success, but more importantly, our customer health metric, that new AOV. And by that, what we mean is we’re not focused only on new business, but the health of our customers, which will ultimately result in healthy renewal of our existing business. So it’s something that we’re looking at incenting broader populations of the organization and some of our selling organizations to think more about customer health. And it’s been very successful so far, but it is gonna allow us, I think, to overall manage that growth and that user digestion that we’re taking in and more importantly, ultimately lead to better customer success longer term.
Brad, Interviewer: Wonderful. Wonderful. And I guess on that topic, where are you in terms of rolling that out? Are you starting to incent certain organizations on this net new AOV metric? Yes.
And you see that more broadly over time or
Robin Washington, Chief Operating Officer and Financial Officer, Salesforce: We’re experimenting. We definitely have picked certain selling organizations. Sales leadership is all in. Most importantly, it’s a metric that Mark, myself, all of us review as a team together. So we’re not focused on selling success, but net new AOV success.
And it’s interesting, you do see puts and takes in terms of who’s achieving on both, we wanna appropriately assent overall net new AOV going forward. But it’ll be something that we’ll continue to roll out in the coming year. We’re not changing quotas. I mean, this is something that we set last year.
Brad, Interviewer: Got
Robin Washington, Chief Operating Officer and Financial Officer, Salesforce: it. But we’re seeing good success. We’re seeing good monitoring of our attrition. So we’re happy with the outcome so far. Wonderful.
Great. Thank you, Robin.
Brad, Interviewer: One of your key priorities that you outlined as new CFO was operational excellence. Yes. I would love to get your perspective on where where are you where where’s the focus operationally, and and we’ve seen some great margin expansion over the last several years from Salesforce as the company’s made the transition towards balanced growth.
Robin Washington, Chief Operating Officer and Financial Officer, Salesforce: So Yes.
Brad, Interviewer: I know it’s a priority. We would love to get your your perspective on where’s the focus from here on driving upper operational excellence and efficiencies into the organization.
Robin Washington, Chief Operating Officer and Financial Officer, Salesforce: Yeah. Really, really proud with our progress, as you said there in our transformation, a thousand basis points improvement over the past several years. But I always know it’s what have you done for me lately? So we continue to really focus here. We reiterated a hundred basis point margin improvement for the full year across the company.
If I think about our levers of opportunity, Brad, they exist across our P and L. If you think about COGS, we’ve been focused on Hyperforce and this is better leveraging of public cloud, AWS. We announced a partnership with GCP recently as Those are all opportunities. If you think about R and D, we’re looking at all types of productivity at leveraging our own tools and tools to make our engineers more productive. Sales and marketing, definitely an area of focus there as well.
We’ve got what we call these golden ratios. You know, Mark talked a lot about the addition of our go to market motion and adding reps. That’s included in our guidance. Most importantly, I want people to understand it’s nothing more important than us being very successful at selling agent forests and data cloud. And so we’re experimenting in our go to market relative to areas where we see opportunities for growth.
We’re doubling down and adding resources. I talked about forward deployed engineers, again, co developing agents focused on agent success. These are the appropriate investments that we think we need. This is factored into our guidance and we’ll continue to experiment because ultimately that customer success will drive growth longer term. And then lastly, G and A.
We’ll have a new ERP system this fall. We continue to focus on spans and layers, geographic locations. And as you mentioned, Salesforce on Salesforce. So we’ve got a lot of levers that we can pull throughout our P and L to not only guide, not only to reach a hundred basis point improvement for this year, but to continue those trends. I’ll also add that we’ve incented our management team and members of our overall team to focus on profitable growth.
If you were to read our proxy, you’ll see we’ve got targets that we put in place around AI adoption, but also around operating margin improvement. Again, that balanced growth driving profitable growth long term is key for long term shareholder value. Wonderful. Thanks, Robin. And it sounds like this
Brad, Interviewer: is going be balanced across cost of sales and the different operating expense line items. Sales and marketing seems like it could be a big outsized focus. Maybe I’m wrong, but would love to get your thoughts on just within sales and marketing, where’s the focus there on operational efficiency?
Robin Washington, Chief Operating Officer and Financial Officer, Salesforce: Well, again, I think there are bag carriers and then there’s the support infrastructure that we put in place. We talked about the use of agents. We have opportunities there as well. And again, as I mentioned, Brad, some of these investments are adjustments that we need to make. We’re rebalancing resources, for instance, the customer success agents that we are, customer success support folks that we’ve had in place.
Some of those will be redeployed to become forward deployed engineers. So those are just things that we work through. I’d say hold us accountable for OpEx margin improvement, but we wanna be sure that we’re making the right investments to drive Agent four success.
Brad, Interviewer: And I and I understand you’re reinvesting in sales and marketing at this point given the agent force opportunity. Maybe could you elaborate on that? You’ve talked about a thousand to 2,000 new reps that that will be hired. Where is the focus on hiring new new salespeople?
Robin Washington, Chief Operating Officer and Financial Officer, Salesforce: So if you think about how we think about growth and opportunity, we look at industries, we look at regions and we look at segments. So there are certain segments in certain territories where we saw great success in Q1. Most importantly, where we see huge growth in our pipeline and opportunity and interest, those are areas that we’re investing. Enterprise is an area where we’re looking at forward deployed engineers more because more complex, more data challenges. And so we wanna get that consumption and flywheel going.
So we’re investing more there. So it really depends across the area, where we see opportunity, we’ve now got the resources in place. And again, one of the things that we talk about is ramping AEs. Some of these AEs have been there since the beginning of the year. We’re gonna see the ramp of them as we get to the second half of fiscal year twenty six.
Wonderful. Thank you. Why don’t we shift to capital allocation?
Brad, Interviewer: Yes. Repurchase and M and A has been kind of the focus, but would love to get your perspective as the new CFO on how you are prioritizing use of capital.
Robin Washington, Chief Operating Officer and Financial Officer, Salesforce: What I actually say our focus on capital allocation has been repurchase, dividend, and investing in innovation. You’re right, the third leg is responsible M and A. We talked about a framework. If we’ll be opportunistic, if we see opportunities to focus on areas where we can improve the components of our core products. In the case of Informatica, that actually really helps us with data.
Again, going back to that ADAM framework, data is really critical. So we saw a real opportunity in a company that we’ve partnered with and we’ve followed for a very long time. It fits our core framework, particularly on right fit acceleration and on value. Value we’ve defined as accretive within two years. We’ve also refined our M and A playbook that really will allow us to be much more aggressive in terms of integrating.
We wanna get the Informatica core into our core platform. But we also believe across the organization, R and D, sales and marketing, G and A, are synergistic opportunities for us. So it really checked all the boxes for us and that’s why we proceeded with that M and
Brad, Interviewer: A acquisition. Wonderful. Wonderful. Thank you, Robin. And, you know, on that topic, I think it’d be worthwhile spending a little bit of time on kind of the rationale for Informatica.
Yeah. Obviously, data integration is becoming a bigger priority now that data cloud and agents are are coming into view more. Why was Informatica the right asset in this category and what excites you about this acquisition?
Robin Washington, Chief Operating Officer and Financial Officer, Salesforce: I think one of the areas as we’ve been ideating and working with customers on agent force implementation is the ability to get the right data to fuel the agents, right? And so particularly in the enterprise, that’s very complex. And we see Informatica in a lot of our large accounts. When we announced the deal, our head of sales talked about the fact he had several CIOs reach out to him to talk about how excited they were to see this asset in our hands. And, you know, like any other major innovation cycle, customers are looking at ways to make it simpler and more integrated.
We’ve seen great success with Data Cloud, and we think Informatica will extend our opportunities in that area. It’s very complementary. It’s not necessarily overlapping, but it really does give us additional tools around metadata, data management. As I said, particularly in the enterprise, it will allow us to accelerate data cloud as well. And again, it’s synergistic.
So we’re excited about it. We’re already planning for it as much as we can, but we really see it as an opportunity that fits very synergistically in our portfolio and fits our M and A playbook and framework. Excellent. Great.
Brad, Interviewer: Thank you for that. Why why don’t we shift to kind of advantages and culture a little bit? You know, as somebody who’s been following Salesforce, I I see the culture as one that is enthusiastic. You kinda reflect who you’re selling to, what salespeople who who have who are enthusiastic. So, you know, I would love to get your your perspective.
You know, you’ve been on the board for twelve years. You’re very involved with the with the organization. What is it that makes Salesforce Salesforce from a cultural standpoint?
Robin Washington, Chief Operating Officer and Financial Officer, Salesforce: Well, I think our focus on customer success and trust are really important to us, but also we’re very innovative. Agent for us is in something that we built internally with the team that’s been with Salesforce a very, very long time and our ability to ideate and see what’s happening around AI and how we can take our core platform, add AI on top of it and really be value additive to our customers in the enterprise is something that we’re very, very good at. We move with agility. I think we’re adaptable. And as I said, I think we put customers first.
And I think all of those things have allowed us to be very successful to date and will allow us to continue to be successful. And as I mentioned, for me, we operate within our values. They matter to us. And again, trust being the number one value, which has proved to serve us well when it comes to our customers. Wonderful.
And when
Brad, Interviewer: you think about the opportunity going forward with with agents and even just, you know, continued expansion within core sales, marketing service, etcetera, big category. I mean, what do you what do you think of as Salesforce’s advantages in in the in the core business and when you think just, as you’re going after this agentic AI opportunity, what are the core advantages that Salesforce has?
Robin Washington, Chief Operating Officer and Financial Officer, Salesforce: Well, first of all, I think we’ve been at the forefront of the most important data in an enterprise, which is a customer data, right? How do you communicate with your customer? How do you better serve your customer? That ultimately fuels growth for our customers. So again, thinking about our framework of our apps, which have been in place for a long time that serve multiple different areas.
If you think about now data cloud, if you think about our agents and now metadata, that integrated deeply unified platform, we think is critical And it’s proven time and time again, even as everyone would experiments with different ways to think about AI. I think what we found is people come back to Salesforce because that platform and the integration of that platform is truly differentiated. Data matters. It’s a focus of ours and we’re seeing that play out over time relative to some of the stats I shared with you where we see just the real interest in AgentForce and Data Cloud.
Brad, Interviewer: Excellent, excellent. Maybe we could go back to some of the discussion earlier around investment priorities. I can imagine AgentForce and data is a big one, but would love to get your thoughts on R and D. Where is the focus? What are some of the focus investment areas there that are strategic?
Robin Washington, Chief Operating Officer and Financial Officer, Salesforce: Sure. So I would say on an R and D standpoint, there are probably three or four areas clearly continuing to innovate in AI, but we wanna ensure that as we think about agents and use cases, that we’re ensuring that our core platform has the necessary incremental value. Industries have played out very well for us. We had some great success in life sciences this past quarter with few really big deals. So our focus on not only life sciences, but other industries and additional functionality to support them is also really important as well.
Wonderful.
Brad, Interviewer: And then sales and marketing, would love to get your thoughts there as well. What are some of the key focus areas within the sales and Sales and marketing. We did talk about that earlier, but beyond just, you know, age and force, where’s the focus would you say?
Robin Washington, Chief Operating Officer and Financial Officer, Salesforce: I would say I would go back to, again, how we think about our business. We think about it in terms of the different industries that we support, the different geographic regions and segments. We’re seeing great acceleration in mid market and small business. It’s how we started as a company, right? In addition to enterprise, so those are areas of focus for us.
There are also geographies. Miguel’s a student of the world, a Spanish citizen. It’s pushed us to be strategic about other geographic areas that provide us opportunities as well. Sure. I also think just productivity.
How do we leverage Salesforce on Salesforce to improve the productivity of our reps? Are we able to quote faster? Are we able to identify leads faster? All of these things are things that we’re going to continue to experiment. So not only will allow us to better serve our customers, we’ll do it more efficiently as well.
Wonderful.
Brad, Interviewer: And when we talk to the channel, we often hear revenue cloud, industry clouds are two core drivers of the core business. We talked a lot about industry clouds, but revenue cloud, I think would be great to get your perspective on that. Where’s the opportunity for revenue cloud? What are you seeing in terms of adoption? Where are we in that cycle?
Robin Washington, Chief Operating Officer and Financial Officer, Salesforce: I mean, I think revenue cloud like the other ones is one where we’re appropriately positioning in the market as well. I would step back and really think about growth across our clouds and kind of what are some of those drivers. I didn’t talk about it, but pricing and packaging is one huge opportunity for us. We’re really when we’re selling multiple clouds, we do well, we’re sticky. We also are looking at different types of innovative ways to continue to get people to use our bundles.
Know, Einstein One is one area. You know, you mentioned industries. I didn’t mention our partner ecosystem as well. That’s also a huge opportunity for us. We had great success with AWS Marketplace.
Most of our deals had some type of partner involvement. So these are all types of things that are not only gonna fuel revenue cloud, but all our clouds and allow us to continue to grow.
Brad, Interviewer: Wonderful. And industry clouds, it’s been an enduring growth cycle for the company now for a number of years. Sell differently to an insurance company versus a retailer, etcetera, and you’ve executed really well on that. Could you just comment on which industry clouds are really there in terms of feature functionality, the ones that are really seeing traction and are there others that are maybe, you know, up and comers that might you might see some momentum in that we don’t we don’t hear as much about from you today, but could be kind of the drivers going forward?
Robin Washington, Chief Operating Officer and Financial Officer, Salesforce: Well, I have to say, I think they’re all continuing to evolve. And I think this new innovation cycle with AI has caused us to go back and relook at all of them, Brad. So you said, I won’t call out any specific ones of my children, but we’re happy and proud with all of them. They clearly allow us back to that whole net new AOV and keeping customers engaged. If we can sell industry clouds, I mentioned life sciences, manufacturing is another area.
You mentioned insurance. I think all of those are opportunities for us that we continue to expand in financial services. So particularly in large enterprises, we go deeper. This agent force experimentation is helping us understand more what our customers are looking for in use cases. And to the extent there are core things that we can put in our core clouds to help facilitate and accelerate that, those are areas of focus for us from an R and D perspective as well.
Brad, Interviewer: Wonderful. Robin, that we’re out of time. Was great to have you here. Thanks so much for joining
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