Innotrac Corporation (INOC)

As of April 19, 2016, Innotrac Corp. was acquired by eBay Enterprise, Inc.. Innotrac Corporation provides order processing, order fulfillment, and customer support contact center services to corporations that outsource these functions. It receives clients’ orders through inbound call center services, electronic data interchange, or the Internet; picks, packs, verifies, and ships items; tracks inventory levels through an automated perpetual inventory system; warehouses data; and handles customer support inquiries. The company’s fulfillment services include warehouse management, automated shipping solutions, real-time inventory tracking and order status, purchasing and inventory management, channel development, zone skipping and freight optimization modeling, product sourcing and procurement, packaging solutions, back-order management, returns management, and e-commerce consulting and integration services. Its contact center services comprise inbound customer support services, technical support and order status, returns and refunds processing, call center integration, cross-sell/up-sell services, collaborative chat, and intuitive e-mail response services. The company offers fulfillment and contact center services to e-commerce, retail, and direct marketing companies. It also provides customer and distributor communication programs, retailer product rework/finishing services, and supplier/retailer compliance reporting for business-to-business clients. The company offers its services through approximately eight fulfillment centers and one call center in the continental United States. Innotrac Corporation was founded in 1984 and is headquartered in Duluth, Georgia.